The change will come into force at 00:01 Saturday 24 October. Find out more details about Slough going into tier 2 and what it means.
Please go to our coronavirus pages for the latest guidance, how services are affected, and what help is available.
If you need support to take care of yourself or keep in touch with others because you are getting older or you have a disability or ongoing health condition Adult Social Care may be able to help.
We offer a range of information, advice and support to help you:
Some of the services we offer are free and available to all Slough adults, other services have specific eligibility criteria and people may be asked to contribute towards the cost - how much you pay depends on your financial situation.
Our statutory services are for adults (18 years and over) who live within the borough of Slough who are dependent on others for care and/or support because of their age, a disability or ongoing health problems.
We also support carers who look after a dependent adult.
Older people and adults with physical disabilities, sensory needs, learning disabilities or ongoing health conditions - and carers of adults with any of these conditions - should call the Adult Social Care on 01753 475111 (option 1), or via our online enquiry form on the right.
For out of hours social care issues including child protection call 01344 786 543.
Adults with mental health needs - or their carers - should contact the Community Mental Health Team on:
0300 365 0300 (for new referrals) or 01753 690950 (for existing referrals).
This depends on your individual situation. We will always try to help you to find community support to stay as well as you can and at home for as long as possible.
When you first contact us for help we will ask you to tell us about your situation, the things you can do, the things you need help with and the help you are already getting. This is called a contact Assessment.Your Contact Assessment will help us understand your situation so we can offer the support that will help you best.
Assessments are free and available to everyone.
Once we are aware of your situation we may:
We can give you advice about your situation and provide information about local organisations which may be able to provide services and support you need.
If you prefer you can go straight to our Slough Services Guide to find:
Information and advice services are FREE and available to ALL Slough adults, their families and carers.
This service offers up to six weeks of intensive support and therapy in your own home to help you rebuild strength, increase mobility and regain confidence following an illness or injury. Our aim is to help you regain all or most of your independence.
Reablement has a great track record - most people going through this service need little or no ongoing support.
This service is FREE and available to all Slough adults:
See our reablement information leaflet for more information.
If you are likely to need ongoing care and/or support we will carry out a more detailed assessment with you to:
If you are not eligible for this help we will offer advice about other organisations who may be able to help you.
If you are eligible we will:
You can come back to us at any time if your needs change or you are unhappy with your Support Plan.
It depends on your individual needs and what you choose. For example, if you need help with personal care (washing, bathing, dressing) you may decide to employ your own personal assistant or you could ask a care agency to provide the support you need.
We will explain your options to help you make an informed choice when you are planning your services.
If you are eligible for ongoing care and support from the council you will need to have a financial assessment to see how much you will need to contribute towards the cost of your care and support.
The financial assessment will look at your income and savings, including income from pensions, some benefits and other assets. The amount you will have to pay will be calculated according to government guidelines and can take into account certain housing costs and disability-related spending.
During your financial assessment we also check to see you are getting all the benefits, credits and payments you are entitled to.
You don't have to have a financial assessment but if you don't you will have to pay the full cost of your care. If you can afford to pay for the help you need we can still help you with planning, arranging and managing your support if you can't do this on your own and you don't have anyone else to help you.
We will make an annual charge for arranging and managing your care and support at home.
If you can't use essential facilities in your home (like your bathroom) you may be able to:
Contact Adult Social Care on 01753 475111 for more information.
Moving to a care home is a big decision. Before you decide anything please contact Adult Social Care Services (01753 475111) for advice.
If you have complex care needs that cannot be supported at home and your care assessment shows that you need to move to a care home we can offer advice about local homes that can offer the help you need.
We value your feedback to help improve the service provided by Adult Social Care and would appreciate if you could spare the time to complete the online feedback form as your views are important to us.If you would like to make a complaint about an Adult Social Care service please see our complaints procedure and form.