Slough moves into covid tier 2

The change will come into force at 00:01 Saturday 24 October. Find out more details about Slough going into tier 2 and what it means.

Please go to our coronavirus pages for the latest guidance, how services are affected, and what help is available.

Food, health & safety contact information

Our preferred method of contact is via email, we will endeavour to respond within the same day:



Post: Observatory House, 25 Windsor Road, Slough, SL1 2EL


01753 475111

Food & Safety Team Customer Charter

Providing excellent customer services is one of our key priorities. In order to achieve this we will always:

  • be polite, friendly and offer a helpful service
  • take the time to listen and explain things
  • provide accurate information and advice, in a clear and straightforward way
  • deal with enquiries immediately, but if this is not possible, tell you who we have passed your enquiry to and give you their contact details
  • keep you informed of progress and the outcome of our investigations
  • treat you fairly and with respect

Customer Pledge

We aim to provide every customer with a quality service and will seek feedback from you to help further improve the quality of the services we provide. A manager will contact you personally if you are unhappy with the service received.

In addition, we have introduced the following standards against which we will monitor the responsiveness of our service, namely:

Service Standard Target/Response Times
Respond to customer complaints and enquiries Within 5 working days
Provide a full response to customer Within 10 working days